Never miss a midnight pipe burst again.
A panicked homeowner with water pouring through the ceiling at 11 PM doesn’t leave a voicemail — they call the next plumber on Google. Afterline picks up on the fourth ring, triages the emergency keywords (burst pipe, sewer backup, gas water-heater leak, no shutoff found), routes straight to your on-call tech with caller number and transcript, and texts the homeowner an ETA plus a booking link in under a minute. Twenty-four hours a day, seven days a week, three hundred sixty-five days a year.
SETUP CHECKLIST
From kickoff to a live plumbing dispatch agent in five business days.
You don’t have to learn a new tool. We handle the install, the prompt tuning, the calendar wiring into ServiceTitan, Housecall Pro, or Google Calendar, and the first 48 hours of live monitoring — so your office can keep doing the office while the after-hours rings stop going to voicemail.
- 1
Emergency-service descriptions
Give us the exact jobs your team treats as emergencies — burst pipes, sewer backups, gas leaks, no-water calls, and failed water heaters — plus the questions that tell the agent when a homeowner needs immediate help. Those descriptions become the triage script that separates a true emergency from a routine repair before the call is routed.
- 2
After-hours routing
Tell us what happens when the office is closed: which hours count as after-hours, which calls go straight to the on-call line, and which routine requests should collect details for the next business day. The agent follows your rules on nights, weekends, and holidays instead of sending every caller down the same path.
- 3
Water-heater and drain-cleaning SKUs
List the exact water-heater and drain-cleaning SKUs your shop books, including the job names or internal codes your team uses. We use those labels to distinguish a tankless replacement from a flush or hydro-jetting call and capture the details dispatch needs.
- 4
Service-area ZIP codes
Share every ZIP code you serve, plus any boundary or travel-time exceptions. The agent checks the caller’s location before promising a visit, then handles out-of-area requests with the handoff your team prefers.
- 5
On-call tech phone
Provide the on-call tech phone number and the backup line used when the primary tech is unavailable. We verify the routing during setup so an emergency reaches the right person with the caller’s number, address, and a short summary attached.
- 6
Dispatch escalation rules
Define how long the agent waits, how many attempts it makes, and when it escalates from the primary tech to the backup or office line. We encode the emergency handoff, including the context the next person needs, so a missed pickup does not turn into a missed dispatch.
WHY IT PAYS FOR ITSELF
Why one voicemailed burst-pipe call is worth a callback agent.
The math on a single recovered after-hours ring covers the monthly run-rate. Here’s the shape of what plumbing shops we onboard are seeing.
of plumbing after-hours rings arrive between 6 PM and 9 AM — when the office is closed and no one is there to pick up.
is the average lifetime revenue of a recovered homeowner — emergency call-out plus the re-pipe / remodel pipeline 8 to 12 years out.
how long a missed caller waits before mentally moving on and dialing the next Google result. The ring is everything.
plumbing shops we onboard recover a billable call in the first 7 days — usually a burst pipe or sewer backup that would have gone to voicemail.
FOR PLUMBING CONTRACTORS
See what your after-hours voicemails are costing the shop.
Drop your details below — industry is already set to Plumbing so we come back with a fitted install plan, the first two burst-pipe recovery cases we’d chase this month, and what the monthly run-rate looks like for your zone.
FOR PLUMBING CONTRACTORS
Skip the demo call — drop your company name and we’ll come back with a fitted install plan, the first two burst-pipe recovery cases we’d chase this month, and what the monthly run-rate looks like.
SEE IT RUN