Never miss an emergency HVAC call again.
A voicemailed after-hours HVAC ring costs the shop roughly $8,400 in lifetime system revenue — diagnostic today plus the repair, replacement, and maintenance pipeline 12 to 18 years out — and 62% of those rings arrive between 6 PM and 9 AM when the office is closed. A family with no heat at 11 PM doesn’t leave a voicemail; they call the next HVAC shop on Google. Afterline picks up on the fourth try, triages the emergency keywords (no heat, frozen pipe, AC out at 95°, gas smell), routes straight to your on-call tech with caller # and transcript, and texts the homeowner an ETA plus a booking link in under a minute.
SETUP CHECKLIST
From kickoff to a live dispatch agent in five business days.
You don’t have to learn a new tool. We handle the install, the prompt tuning, the calendar wiring into ServiceTitan, Housecall Pro, or Google Calendar, and the first 48 hours of live monitoring — so your office can keep doing the office.
- 1
Signup + business intake
After you sign up, we capture your shop name, voice, service area, hours, booking link, and the details your office team uses every day. That intake becomes the foundation for the agent prompt, SMS signature, and homeowner handoff.
- 2
Service-call triage + emergency routing
We map repair, install, maintenance, IAQ, and 24/7 emergency rules. No heat, no cool, frozen pipe, gas smell, and similar signals follow your escalation policy, while routine calls take the right booking or next-business-day path.
- 3
Missed caller capture + follow-up
If a homeowner reaches voicemail or hangs up, Afterline captures the caller details and intent, then sends a fast SMS follow-up with an ETA or booking link. Your team gets a recoverable opportunity instead of an untraceable missed call.
- 4
Dispatch + calendar wiring
We connect your dispatch and scheduling flow — ServiceTitan, Housecall Pro, or Google Calendar — and set the primary, backup, and office escalation lines. Every routed call carries the caller number, address, symptoms, and transcript context.
- 5
QA, launch + monitoring
We test emergency keywords, booking rules, transfers, SMS, and after-hours fallbacks with your team before launch. Afterline monitors the first 48 hours, tunes edge cases, and confirms the live agent is recovering service calls the way your shop expects.
MISSED-CALL MATH
Calls that reach voicemail or go unanswered.
The typical revenue from one booked job.
The share of missed callers you expect to book.
POTENTIAL MONTHLY LOST REVENUE
Enter your numbers to see the estimate.
This treats each missed call as a job opportunity and applies your close-rate estimate. It excludes repeat or lifetime revenue — this is an estimate, not a guarantee.
Simple formula
Missed calls × job value × close rate
Ready to stop letting those opportunities roll to the next shop?
Start HVAC setupWHY IT PAYS FOR ITSELF
Why one voicemailed HVAC call is worth a callback agent.
The math on a single recovered after-hours ring covers the monthly run-rate. Here’s the shape of what HVAC shops we onboard are seeing.
of HVAC after-hours rings arrive between 6 PM and 9 AM — when the office is closed and no one is there to pick up.
is the average lifetime revenue of a recovered homeowner — diagnostic plus the repair / replacement pipeline 12 to 18 years out.
how long a missed caller waits before mentally moving on and dialing the next Google result. The ring is everything.
HVAC shops we onboard recover a billable call in the first 7 days — usually a no-heat or no-cool that would have gone to voicemail.
FOR HVAC CONTRACTORS
See what your after-hours voicemails are costing the shop.
Drop your details below — industry is already set to HVAC so we come back with a fitted install plan, the first two recovery cases we’d chase this month, and what the monthly run-rate looks like.
FOR HVAC CONTRACTORS
Skip the demo call — drop your company name and we’ll come back with a fitted install plan, the first two no-heat recovery cases we’d chase this month, and what the monthly run-rate looks like.
READY TO RECOVER THE NEXT CALL?
Put your HVAC setup on the path from signup to live dispatch.
Start the setup intake now, or review the no-setup-fee pricing and monthly run-rate before you choose a launch path.